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Email us
hello@joyple.studio
Replies within 1 business day
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The studio
14 Maple Lane, Studio 3
Visits by appointment
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Hours
Mon–Fri · 9am–5pm PT
Weekends: making, not emailing 🧶Quick answers
Frequently asked
Do I need any experience?+
Not at all. Every kit is designed for complete beginners, with illustrated cards and a video tutorial. Most makers finish in a single afternoon.
How long does shipping take?+
Kits ship within 1–2 business days. Custom, made-to-order gifts are hand-stitched and ready in 5–7 days. Free shipping over $60.
Can I personalize a gift?+
Yes! Visit our Custom Gifts page to choose a base, palette, lettering, and the words to stitch.
What's your returns policy?+
Unopened kits can be returned within 30 days for a full refund. Custom orders are one-of-a-kind, so they're final sale — but if something arrives wrong, we'll always make it right.