Contact

Email us

hello@joyple.studio

Replies within 1 business day

The studio

14 Maple Lane, Studio 3

Visits by appointment

Hours

Mon–Fri · 9am–5pm PT

Weekends: making, not emailing 🧶

Quick answers

Frequently asked

Do I need any experience?

Not at all. Every kit is designed for complete beginners, with illustrated cards and a video tutorial. Most makers finish in a single afternoon.

How long does shipping take?

Kits ship within 1–2 business days. Custom, made-to-order gifts are hand-stitched and ready in 5–7 days. Free shipping over $60.

Can I personalize a gift?

Yes! Visit our Custom Gifts page to choose a base, palette, lettering, and the words to stitch.

What's your returns policy?

Unopened kits can be returned within 30 days for a full refund. Custom orders are one-of-a-kind, so they're final sale — but if something arrives wrong, we'll always make it right.